Terms and Conditions
Stay, Check-In, and Hotel Day
* The hotel day begins at 4:00 PM on the day of arrival and ends at 11:00 AM on the day of departure.
* The front desk operates from 7:00 AM to 10:00 PM.
* Guests are required to check in immediately upon arrival by presenting a valid photo ID. In the event of a refusal to present identification, the front desk reserves the right to refuse check-in.
* Guests wishing to extend their stay beyond the period specified in the reservation should notify the Front Desk by 9:00 AM on the day their room rental period expires. Requests will be accommodated subject to availability.
* The fee for extending the hotel day is:
* until 2:00 PM – 60.00 PLN;
* after 2:00 PM – full charge for the next hotel day.
* Unauthorized stay in the room or leaving belongings in it after 12:00 PM without prior arrangement is treated as an extension of the stay and will result in a charge for another full day.
* Upon receiving the room key, the Guest becomes its holder. Every time when leaving the room, the Guest should make sure the door is locked. The fee for a lost key is 50 PLN.
* Room cleaning during the stay is available upon Guest request for an additional fee reported at the Front Desk.
House Rules and Visitors
* Guests may not transfer or sub-let the room to third parties, even if the period for which the fee was paid has not expired.
* Unregistered visitors may stay in the Guest's room exclusively between 7:00 AM and 10:00 PM. The presence of unregistered visitors after 10:00 PM constitutes consent to their paid accommodation according to the adult extra bed price list.
* Quiet hours are in effect at the property from 10:00 PM to 6:00 AM. The behavior of individuals staying at the Villa should not disturb the peace of other Guests.
* Children under 13 years of age must remain under the constant care and supervision of legal guardians or adult group supervisors, who bear full responsibility for their behavior and any potential damage.
Safety and Restrictions
* Smoking cigarettes, tobacco products, and e-cigarettes, as well as using open flames, is strictly prohibited throughout the entire property, including inside guest rooms. This prohibition does not apply to designated outdoor areas. Violation of this rule carries a room refreshment fee and a contractual penalty of 500 PLN. In the event of triggering a false fire alarm, the Guest bears the full cost of the Fire Department's intervention.
* For safety reasons, the use of electric immersion heaters, irons, space heaters, and other electric heating appliances that are not part of the room equipment is strictly prohibited in the rooms (this does not apply to chargers and power supplies for audio/video/computer equipment).
* The following are prohibited on the property:
* removing food outside the restaurant/dining area;
* taking room towels outside the property (e.g., to the Thermal Baths);
* disturbing the peace (including playing loud music without the Management's consent);
* walking in ski boots inside the property and bringing ski equipment into the rooms (equipment must be stored in the designated area);
* behaviors generally considered indecent or disruptive.
Meals
* Meals are served during the following hours:
* Breakfast: 8:00 AM – 10:00 AM
* Dinner / Half-Board: 3:30 PM – 5:30 PM
Failure to appear during the designated hours is equivalent to forfeiting the meal. No refunds are provided for unused meals.
Liability and Complaints
* Guests bear full financial liability for damage to or destruction of property equipment and devices caused through their fault or the fault of their visitors.
* Upon departure, the room is subject to inspection. Any damage or missing items will be invoiced to the Guest. Any damage incurred must be reported to the Front Desk immediately.
* The property's liability for brought-in belongings is regulated by Articles 846–849 of the Polish Civil Code. Guests are advised to deposit valuable items at the front desk safe.
* The property is not liable for damage to or loss of a car or other vehicle belonging to a Guest. The property's parking lot is unmonitored and unguarded.
* The property reserves the right to refuse service to a Guest who grossly violated the Terms and Conditions or disrupted the operation of the property during a previous stay.
* In the event of a gross violation of the Terms and Conditions, the property may demand immediate departure without a refund for any unused portion of the stay.
* Complaints regarding service quality must be reported to the Front Desk immediately (at the latest within 24 hours of check-in). Complaints submitted only upon check-out will not be considered.
* Personal items left behind by Guests can be sent back at their expense via courier. Left items are stored in accordance with the Act of March 20, 2015 on Lost Property.
* Unfamiliarity with the Terms and Conditions does not exempt Guests from the obligation to comply with the rules contained herein.